If you can’t find the answer to your question, feel free to leave a message at the bottom of the page and we will be happy to help you.
Can you give me prices on monuments?Jan. 26, 2011 To give you a quote, we'll need a little information about what you want, like the size, color and shape of granite, what cemetery this will be installed in and where it is located (city and state).
In order to guarantee our price quote for 90 days, we'll also need your name, address and phone number for our records. You can send us an email using any of our forms throughout the website, or you can call customer service at 1-800-825-7625 during normal business hours.
Do you offer payment plans?Jan. 26, 2011 Yes, we offer payment plans. We mail statements three times a month, with due dates on the 5th, 10th and 20th of each month. (You can choose which due date works best for you.) We can go as long as 36 months interest-free.
How can I be sure my casket will be delivered in good condition when I need it?Jan. 26, 2011 Rather than ship your casket by common carrier, we select your casket from our inventory, carefully inspect it and personally deliver it to the funeral home. We schedule delivery directly with your funeral home so delivery time is convenient. Generally the casket arrives at the funeral home within 8 to 24 hours of request, depending on the time of day the request is made.
How can I be sure the funeral home will accept my casket? Will they make us feel uncomfortable for purchasing elsewhere?Jan. 26, 2011 The Federal Trade Commission changed the "Funeral Rule" law (Rule 16 CFR Part 453) in 1994 to ensure this does not happen. Funeral homes are prohibited from refusing delivery of a casket purchased elsewhere or causing duress to the family. Furthermore, funeral homes cannot vary prices from their published price lists just because you purchased your casket elsewhere.
I don't live in Texas or Mississippi. Can I still buy a casket from you?Jan. 26, 2011 We can sell caskets to residents in other states who purchase at the time a death has occurred. Our prices all include delivery to the funeral home. You can call us at our home office at 800-825-7625 to discuss available selection and payment options.
Because we are not pre-need licensed in your state at this time, we cannot sell you a casket now for future delivery. We can only do that in the states where we are licensed to do so.
I would like to have a custom scene on the back of my monument. How do you go about creating and engraving the scene?Jul. 15, 2011 We can create almost any emblem that you provide us a picture of. We use your picture to create a new emblem in our monument design program and we will work closely with you to make sure that the emblem is what you want by sending you computerized drawings of your complete monument.
Click here to see how we create custom emblems from images provided to us by our customers!
If I prepay my casket, is my money safe?Jan. 26, 2011 We are licensed in Texas and Mississippi to sell caskets on a pre-need basis. State regulations require that we trust your money in a state-audited and approved trust fund. We are not allowed to remove your money from the trust until the casket has been delivered and a death certificate has been provided.
Texas residents are further protected by the Texas Prepaid Funeral Guaranty Fund. If the company that sold the pre-need funeral benefits contract goes out of business, the Texas Department of Banking will find a subsequent provider, and if there are any shortages of funds, the Guaranty Fund makes up the difference.
What do you do when you are called to deliver a casket?Jan. 26, 2011 Our caskets for Texas residents are delivered from either our Canton or San Angelo, TX locations. Our caskets for Mississippi residents are delivered from our Jackson, MS location. We handle casket calls as quickly as possible, generally getting on the road within 1 to 2 hours of the request for delivery, depending on the time of day that you call. (Evening calls would be handled the following morning.) Our own staff personally inspect and deliver each casket. We do not use common carriers, like FedEX or UPS, so we can focus all our attention on our customer's immediate needs.
What is included in your casket prices?Jan. 26, 2011 In addition to the casket itself, we also include delivery to the funeral home of your choice within our 5 state region of TX, OK, LA, AR and MS. The fact that delivery is included in our pricing is especially important when shopping online, because other casket sellers generally quote their casket prices without delivery included. Delivery can then add anywhere from $600 to $1000 to the cost, so looking at the price of the casket alone won't be comparable.
Can you give me prices on monuments?
Jan. 26, 2011
To give you a quote, we'll need a little information about what you want, like the size, color and shape of granite, what cemetery this will be installed in and where it is located (city and state).
In order to guarantee our price quote for 90 days, we'll also need your name, address and phone number for our records. You can send us an email using any of our forms throughout the website, or you can call customer service at 1-800-825-7625 during normal business hours.
In order to guarantee our price quote for 90 days, we'll also need your name, address and phone number for our records. You can send us an email using any of our forms throughout the website, or you can call customer service at 1-800-825-7625 during normal business hours.
Do you offer payment plans?
Jan. 26, 2011
Yes, we offer payment plans. We mail statements three times a month, with due dates on the 5th, 10th and 20th of each month. (You can choose which due date works best for you.) We can go as long as 36 months interest-free.
How can I be sure my casket will be delivered in good condition when I need it?
Jan. 26, 2011
Rather than ship your casket by common carrier, we select your casket from our inventory, carefully inspect it and personally deliver it to the funeral home. We schedule delivery directly with your funeral home so delivery time is convenient. Generally the casket arrives at the funeral home within 8 to 24 hours of request, depending on the time of day the request is made.
How can I be sure the funeral home will accept my casket? Will they make us feel uncomfortable for purchasing elsewhere?
Jan. 26, 2011
The Federal Trade Commission changed the "Funeral Rule" law (Rule 16 CFR Part 453) in 1994 to ensure this does not happen. Funeral homes are prohibited from refusing delivery of a casket purchased elsewhere or causing duress to the family. Furthermore, funeral homes cannot vary prices from their published price lists just because you purchased your casket elsewhere.
I don't live in Texas or Mississippi. Can I still buy a casket from you?
Jan. 26, 2011
We can sell caskets to residents in other states who purchase at the time a death has occurred. Our prices all include delivery to the funeral home. You can call us at our home office at 800-825-7625 to discuss available selection and payment options.
Because we are not pre-need licensed in your state at this time, we cannot sell you a casket now for future delivery. We can only do that in the states where we are licensed to do so.
Because we are not pre-need licensed in your state at this time, we cannot sell you a casket now for future delivery. We can only do that in the states where we are licensed to do so.
I would like to have a custom scene on the back of my monument. How do you go about creating and engraving the scene?
Jul. 15, 2011
We can create almost any emblem that you provide us a picture of. We use your picture to create a new emblem in our monument design program and we will work closely with you to make sure that the emblem is what you want by sending you computerized drawings of your complete monument.
Click here to see how we create custom emblems from images provided to us by our customers!
Click here to see how we create custom emblems from images provided to us by our customers!
If I prepay my casket, is my money safe?
Jan. 26, 2011
We are licensed in Texas and Mississippi to sell caskets on a pre-need basis. State regulations require that we trust your money in a state-audited and approved trust fund. We are not allowed to remove your money from the trust until the casket has been delivered and a death certificate has been provided.
Texas residents are further protected by the Texas Prepaid Funeral Guaranty Fund. If the company that sold the pre-need funeral benefits contract goes out of business, the Texas Department of Banking will find a subsequent provider, and if there are any shortages of funds, the Guaranty Fund makes up the difference.
Texas residents are further protected by the Texas Prepaid Funeral Guaranty Fund. If the company that sold the pre-need funeral benefits contract goes out of business, the Texas Department of Banking will find a subsequent provider, and if there are any shortages of funds, the Guaranty Fund makes up the difference.
What do you do when you are called to deliver a casket?
Jan. 26, 2011
Our caskets for Texas residents are delivered from either our Canton or San Angelo, TX locations. Our caskets for Mississippi residents are delivered from our Jackson, MS location. We handle casket calls as quickly as possible, generally getting on the road within 1 to 2 hours of the request for delivery, depending on the time of day that you call. (Evening calls would be handled the following morning.) Our own staff personally inspect and deliver each casket. We do not use common carriers, like FedEX or UPS, so we can focus all our attention on our customer's immediate needs.
What is included in your casket prices?
Jan. 26, 2011
In addition to the casket itself, we also include delivery to the funeral home of your choice within our 5 state region of TX, OK, LA, AR and MS. The fact that delivery is included in our pricing is especially important when shopping online, because other casket sellers generally quote their casket prices without delivery included. Delivery can then add anywhere from $600 to $1000 to the cost, so looking at the price of the casket alone won't be comparable.
